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IER web issues and privacy concernsElection image

The new way to register to vote uses the web. If you encounter any problems whilst doing this, then please read through the FAQs below.

If you have any questions about privacy, these may be answered below too.

I lost my internet connection while I was responding and can’t log back in

Your account is locked for 30 minutes after any unexpected termination, please try again later.

My security code is not working

If someone has already responded by any method (online, telephone, text message or paper form) then the security code will be locked as you may only respond once per property in this canvass. Please contact the Elections Team directly on the details shown

I haven’t received an email confirmation of changes I made to the form

Please check your spam folder as sometimes automated emails can be directed there.  If there is nothing there, please contact the Elections Team directly to check we have received your submission on the details shown.

Security and privacy

Is the data I enter online secure?

The online registration service and the data you provide is secure. It has been independently accredited tested for security and developed to meet best practice guidelines for data security.

Do I need to include my email address and phone number on the HEF?

You are invited to include your email address and phone number on the HEF, but you do not have to. We will use this information only in connection with your registration, and it helps us to contact you if there is a problem.

Why do you want my National Insurance number?

Under the new system people need to provide a few more details about themselves to register – these are date of birth and National Insurance number. These details are checked against government records to verify the person’s identity. This is intended to make the system more secure.

Why do you want my date of birth to register to vote?

Under the new system people need to provide a few more details about themselves to register – these are date of birth and National Insurance number. These details are checked against government records to verify the person’s identity. This is intended to make the system more secure.

How do I join or get removed from the open register?

Using information received from the public, registration officers keep two registers – the electoral register and the open register.

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as detecting crime (e.g. fraud), calling people for jury service and checking credit applications.

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details.

Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote.

You can change your opt-out preference at any time by making a request with your full name, address and an indication of whether you wish to be included in or omitted from the edited register. You can do via the contacts shownWe will also write to you to confirm any change.

What is the open register?

Using information received from the public, registration officers keep two registers – the electoral register and the open register.

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as detecting crime (e.g. fraud), calling people for jury service and checking credit applications.

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details.

Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote.

You can find more information on both registers and how they may be used at www.gov.uk/register-to-vote

Carlisle City Council logo   Cumbria County Council

Copeland District Council logo   Eden District Council logo

Gov.UK

Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ