Taxis and minicabs

Taxi doorTwo types of licensed taxi operate in Allerdale: Hackney Carriage vehicles, which can stand on a taxi rank or be hailed from the street, and private hire vehicles, which must be booked prior to the journey. This can be done over the telephone or by attending the office of a taxi operator.

Telephone numbers for private hire taxi operators are available in the Phone Book and Yellow Pages under Taxis and Private Hire. Please be aware that private hire vehicles are uninsured to carry passengers if they pick up from the street without being pre-booked and are unable to wait at taxi ranks for passengers.

The two types of taxi can be identified by the colour of the taxi licence plate:

  • White Plate - Hackney Carriage
  • Yellow Plate - Private Hire

Hackney Carriages and private hire cars, their drivers and operators must all be individually licensed to operate. Licenses are issued by the council annually and there are a number of conditions which must be met before a licence can be issued, including vehicle maximum age limit and driver medical checks. More information, including licence fees and licence application forms, is available in the taxi licensing section of the website.

If you need to make a complaint about a Taxi Driver or a Taxi Operator, this can be done using the online forms below. To aid with the investigation of the complaint, it will be helpful if you can provide the date and time of your journey and details of the vehicle.

Carlisle City Council logo   Cumbria County Council

Copeland District Council logo   Eden District Council logo


Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ